Refund and cancellation policy
How cancellation and refunds work for mezBill plans and for machines bought from us.
Free trial
The trial is free and needs no card, so there is nothing to refund. If you do not choose a plan, nothing is charged.
Monthly plans
You can cancel at any time. The plan stays active until the end of the month you paid for and does not renew. A month that has started is not refunded.
Yearly plans
If you cancel within 7 days of your first yearly payment, we refund it in full. After that the plan stays active until the end of the paid year and is not refunded in part.
Charged by mistake
If you were charged twice, or charged after cancelling, write to us and we refund the wrong charge in full.
Machines
A printer or other machine bought from us that arrives damaged or does not work can be replaced or refunded if you tell us within 7 days of delivery. After that the maker's warranty applies.
How refunds are paid
Approved refunds go back to the method you paid with, within 7 working days. To ask for a refund write to [email protected] with your registered mobile number and the invoice number.