Privacy policy
This page explains what mezBill ("mezBill", "we") collects through this website and through the mezBill app and web console, why, and what you can do about it.
Who is responsible
mezBill runs mezBill. For the business details you give us about yourself (your name, mobile number, business details) we decide how they are used. For the records you keep in mezBill about your own customers and staff, you decide and we only store and process them for you.
What we collect
On this website: the business name, mobile number and business type you enter in the call-back form. The website sets no advertising or tracking cookies. Fonts are loaded from Google Fonts, so Google receives your IP address when the page loads.
When you open an account: the owner's name and mobile number (used for the one-time password at login), the business name, address, GSTIN and FSSAI number if you add them, and your plan and invoices.
While you use the app: your menu, prices, tables, orders, bills, payments, stock, purchases, expenses, staff names, roles and PINs (stored as hashes), and the customer names, phone numbers and balances you choose to save.
From each phone: its model and Android version, the app version, a device identifier we issue when the owner approves the phone, a push-notification token, and crash and error reports.
Why we use it
To provide billing, printing, sync between your phones and reports; to sign you in and keep the account secure; to send the messages you ask for (one-time passwords, e-bills, payment reminders, daily summaries); to bill you for your plan; to call you back when you ask; and to find and fix faults.
We do not sell personal data and we do not use your sales records or your customer list for advertising.
Who else handles it
Companies that work for us and only on our instructions: our hosting provider (servers in India), an SMS and WhatsApp delivery provider, Google Firebase for push notifications, a payment provider when you turn on UPI QR payments, and an error-monitoring service.
We disclose data to authorities only when the law requires it.
How long we keep it
Account and business records are kept while your account is open. After you cancel, the account is closed after 90 days. Records that tax law requires us or you to keep are held for that period and then deleted. Backups are kept for 30 days.
Call-back requests are kept until we have spoken to you, and for at most 12 months.
How we protect it
Connections are encrypted. Each phone must be approved by the owner before it can bill and can be switched off from the web. Backups are encrypted. Access by our own staff is limited and logged.
Your choices
You can see and correct your details in the app and the web console, export your records, and ask us to delete your account. To use these rights, to withdraw consent, or to complain, write to the Grievance Officer, at [email protected]. We answer within 30 days. You may also complain to the Data Protection Board of India.
If you are a customer of a shop that uses mezBill, ask that shop first; we will help them answer you.
Changes
When this policy changes we post the new version here with its date, and tell account owners about important changes in the app.